ABOUT YOUR ORDER
How your order works
On the Extrema Ratio B2B website, you do not place an order in the traditional sense. Instead, you submit an Order Request.
No payment is required at checkout, and no automatic transactions will occur. Once you confirm your cart, your request is forwarded directly to Blue Ridge Knives (BRK), our exclusive commercial partner for the U.S. market.
From that point on, Blue Ridge Knives handles everything. You will receive an order confirmation, shipping details, an invoice, and payment instructions directly from them. All timelines, methods, and communication channels are managed by BRK. This is a deliberate choice: Blue Ridge knows the U.S. market and your business needs better than any automated system. We are putting you in the best possible hands.
Frequently Asked Questions
How long will it take for Blue Ridge to contact me?
What payment options are available?
Several payment methods are available, such as C.O.D. Check Accept., Due on Receipt., ACH, etc. Please complete the BRK Credit Application to establish your terms. Blue Ridge Knives also accepts MasterCard and VISA; please note that a 2% convenience fee applies to these payment options. For any clarification regarding final pricing, please contact Blue Ridge Knives directly.
Can I modify or cancel my order?
Yes, you may modify or cancel your order request as long as it has not been processed. To do so, please email extremaratio@brk.com quoting your order number. Please note that once an order has been processed and sent to the warehouse for packing, Blue Ridge Knives will no longer be able to make changes. For any further assistance regarding shipping terms, feel free to contact Blue Ridge at the email address above.
How does shipping work? (Shipping)
Our shipping options include UPS (United Parcel Service), Post Office (USPS), or FedEx. All orders must include a physical shipping address (Route or Street Address). UPS and FedEx cannot accept a Post Office Box number. Orders shipped via the United States Post Office CANNOT go C.O.D. without prior approval. All orders are processed in the order they are received. This is done to ensure fairness to everyone. All of our orders are considered rush orders and are shipped as soon as possible. Shipping charges are based on the actual dimensional weight of your order. There are no hidden charges.
How does shipping work? (Shipping)
Our shipping options include UPS (United Parcel Service), Post Office (USPS), or FedEx. All orders must include a physical shipping address (Route or Street Address). UPS and FedEx cannot accept a Post Office Box number. Orders shipped via the United States Post Office CANNOT go C.O.D. without prior approval. All orders are processed in the order they are received. This is done to ensure fairness to everyone. All of our orders are considered rush orders and are shipped as soon as possible. Shipping charges are based on the actual dimensional weight of your order. There are no hidden charges.
Please note: UPS and FedEx differentiate your shipment with respect to Residential or Commercial delivery addresses. If your package is delivered to your home (the address where you actually reside), you will be charged the residential rate. This rate is higher for the total cost of the package (per box) as compared to the commercial rate. This affects all UPS and FedEx service levels. Any item noted “Oversize” will incur additional freight charges. Some, but not all items are noted.
Insurance on orders is charged as follows:
The first $100.00 of value is free. Orders with a value of $100.01 or above will incur a $3.15 minimum charge and an additional $1.05 per $100.00 of value. The current C.O.D. charge is $15.50 for EACH box. UPS freight and C.O.D. charges are subject to increase without notice.
FREE Shipping (conditions apply)
FREE DOMESTIC UPS and FedEx basic ground freight for ORDERS TOTALING $1,000.00 OR MORE.
- Out of stock and back-ordered items do not count toward this total.
- You will not be charged freight or insurance if your order total exceeds $1,000.00.
- Unless previously arranged, these orders will ship best way at our discretion.
- Ground freight to Zone 8 will be paid on qualifying Alaska and Hawaii orders.
- You will be responsible for any C.O.D. or handling fees (if applicable).
Free shipping offer does NOT apply to International Shipments. There is an additional charge for Next Day Air, Second Day Air, Three Day Select or Saturday Delivery. We will pay the amount equal to the ground rate and you will be charged the difference for the Air Service. No more than ten catalogs (plain cover or Blue Ridge Knives, Inc. cover) may be included in free freight offer.
SHIPMENT NOTIFICATION AND TRACKING
Customers that provide us with their e-mail address will automatically receive shipment notification of their order, along with tracking information.
AIR SHIPMENTS
In a hurry? Request UPS or FedEx Air Service. The rate for air shipments will vary based on size/weight of the package and the zone where it is to be shipped. Air Orders Only – Orders received by 10:00am ET will ship the same day GUARANTEED!
AIR SERVICES – you may choose from the following:
- FedEx Standard Overnight®
- UPS Next Day Air
- UPS Second Day Air
- UPS Three Day Select
- FedEx 2Day®
- FedEx Express Saver® (Three Day Select) Other services available upon request.
SATURDAY DELIVERY
For this service, the order must ship Next Day Air (on Friday) or 2nd Day Air (on Thursday) to be delivered on Saturday. There is an additional $16.00 fee PER BOX for the use of this service in addition to the Next Day Air or 2nd Day Air fee. Not available in all areas. Please see carrier’s website for specifics regarding delivery times.
What happens if a product is out of stock at the time of confirmation?
Occasionally BRK is unable to fulfill your order for certain items. You will be advised of any out-of-stock item when you place your order. Item(s) not available may be put on backorder at that time. However, BRK do not place items on backorder unless you specifically request it. Back-ordered items are shipped directly to you as soon as they become available. If the backorder is shipped and then refused, you will be responsible for all freight charges (this includes C.O.D. fees and insurance).
How do I return merchandise? (Merchandise Return)
Non-defective merchandise may only be returned to us at our discretion and will be subject to a 25% restocking fee. Prior approval is required before returning any item. The Restocking Policy pertains only to merchandise received by us in its original condition and within 30 days of the shipping/pick-up date. Items received after 30 days will be rated at our discretion. Please contact us to arrange the return and/or replacement of the damaged or defective merchandise. Any item returned to Blue Ridge Knives must have an RMA number.
Restocking Fee: Non-defective merchandise returned to us for any reason will be subject to a 25% restocking fee. This policy pertains only to merchandise returned to us in its original condition and within 30 days of the invoice date. Items received after 30 days will be rated at our discretion.
How does warranty return work? (Warranty Returns)
Please call (276) 783-6143 for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters; however, some manufacturers require the consumer to send damaged items directly to them.
Are the prices shown on the website final?
The prices reflect the specific price list assigned to your account. Please note that the prices displayed on the site do not include taxes, shipping costs, etc. These will be determined by Blue Ridge Knives at the time of shipment.
Contact Information
Blue Ridge Knives Business Hours:
8:00 AM – 5:00 PM (Eastern Time)
Phone: +1 (276) 783-6143
Email: extremaratio@brk.com
Website: www.blueridgeknives.com
For technical issues regarding the platform or Extrema Ratio products,
please contact: dealer@extremaratiousa.com